Terms & Conditions



The Online Payment Service Terms & Conditions apply to the use of the online payment transaction services (the “Online Payment Service”) for the payment of services rendered, or to be rendered, by Okamura Singapore (the “Company”).


Online Payment Service Terms & Conditions constitute a contract between you and the Company. As such, please read them carefully.


Please note that in order to proceed to make payment using the Online Payment Service, you must check the box provided. By checking the box, you also accept the Online Payment Service Terms & Conditions as indicated below.


Please note that the Online Payment Service Terms & Conditions may be modified by the Company as and when the Company deems necessary, with or without notice. Please therefore ensure that you read the Online Payment Service Terms & Conditions carefully on each occasion that you use this Online Payment Service.


This version of the Online Payment Service Terms & Conditions was last updated on 29 May 2020.



You may use the Online Payment Service for the purposes of making payments to the Company where the Company offers the services, provided that you do not use the service for any unauthorized or unlawful purpose.


Your Warranties

You warrant that:


  • You are aged 18 and above.
  • You have the appropriate authority to validly accept the Online Payment Service Terms & Conditions and are able to and will meet your obligations in relation to these Terms & Conditions.
  • The credit/debit card used in connection with the Online Payment Service is issued in your name.
  • You will pay the credit/debit card issuer all charges incurred in the use of the service.
  • The information supplied by you is true and correct.



All charges are in Singapore Dollars (SGD) and inclusive of the prevailing 7% Goods & Service Tax (GST).


It is your duty and responsibility to verify that all transaction information and other details provided to the Company are correct. The Company shall not be liable for transactions which are incorrectly executed as a result of inaccurate data entry in the course of your usage of the Online Payment Service.


Provision/ Collection of information

You acknowledge that the card information and other personal data supplied by you in relation to the use of the Online Payment Service is processed through a secure third party website. The only information required by and supplied to the Company via the third party website is as set out below:


  • The invoice number
  • The name of the payer
  • The email address of the payer
  • The payment amount


By using the Online Payment Service, you agree:


  • To provide information through electronic means, i.e. you agree to provide any relevant information, in the format and to the standards described for each transaction, for the purpose of processing the transaction and providing the service you have requested.
  • That the information supplied by you will be retained in electronic form by the Company to the extent that legal or business purposes require the retention of such information.
  • To receive information through electronic means for the purposes of processing the transaction and providing the service you have requested and that no information shall be furnished to you in hard copy.


You hereby authorize the Company to collect, use and/or disclose information about you (including information relating to the services you have requested and your payment details) for the purposes of processing the transaction and for the Company to render the requested services. Any such information collected shall be treated in accordance with the Company’s Privacy Policy, to which you agree to when you check the box.



All transactions for which you utilize the Online Payment Service to make payments are subject to the current refund policy the Company holds, which is set out below.


All requests for refunds must be supported by the relevant documentation and proof. The Company shall have absolute discretion to reject any requests for refunds in the absence of the relevant documentation and sufficient proof that services have been inadequately rendered by the Company.


The Company accepts no responsibility for the refusal or reversal of payments, which shall be a matter between you and your card issuer.


We hope you love your new furniture products, but in the unlikely event that you received a faulty product, here’s how we can help:


Your purchase is covered under Okamura Limited Lifetime Consumer Warranty for Asia Pacific. We will repair or replace defective or damaged products after inspection from our installation team.


Warranty and Damage

The Okamura Limited Consumer Warranty applies only to products purchased directly from our ecommerce.


If a product is defective in materials or workmanship, Okamura will repair or, at Okamura’s discretion, replace the affected product at no charge, or refund the purchase price for the affected product if repair or replacement is not commercially practicable or cannot be timely made.


What You Can Expect

Our customer care team will be in touch within 1 to 2 working days to schedule inspection. To facilitate repair service for items purchased via our ecommerce, please keep your original email confirmation and invoice as proof of purchase.


Order Changes and Cancellations

To ship in a timely manner, we start producing your order right after we receive it. Once your order is placed online, you will be unable to change or cancel your order.


Received Wrong Product

If you believe you received the wrong product, please contact customer service at 62247995 / send an email to ecommerce@okamura.com.sg within 24 hours upon receiving the product.


Email Address

You may also contact us via ecommerce@okamura.com.sg for any other online orders enquiries.


Office Furniture – Product Safety | Warranty Period

We provide safe products based on “Office Furniture-Product Safety Standard Guidelines” of Japan Office Furniture Association (JOIFA). Unless otherwise specified, the warranty period of this product is 2 years, 3 years, and 5 years (from the date of customer purchase) for each of the three types when used under normal conditions. We will continue to pay more attention to product quality and safety. Please continue to use our products.


“Office Furniture-Guidelines for Product Safety Standards”



Examples of defects and phenomena Warranty Period
Appearance / Surface Finish Discoloration of paint and resin parts, wear of discolored leather and cloth 2 years
Mechanism part / movable part Opening / closing of the drawer / slide mechanism door, lock, failure of the lifting mechanism, etc. 3 years
Structure Damage related to strength and structure 5 years


Working 24 hours a day, 7 days a week, or in harsh usage that is equivalent to this (firefighting, police, railways, surveillance rooms in various industries, security rooms, newspaper companies, TV stations, student dormitories, hospitals, etc.) There is no guarantee period. Thank you for your understanding.


The warranty period given above is based on the assumption that it will be used in a normal office in a normal working condition (about 8 hours a day).


The free warranty on furniture is generally premised on regular maintenance.
For example, when used for a long period of time, the wear and deterioration of moving parts may cause rattling of the doors of storage and lockers, and the casters (wheels) of office chairs may malfunction and lose their original functions. Please contact us for early inspection and repair after the warranty period has expired.


The owner of the product is responsible for inspection and repair after the warranty period ends.
Among the products listed in the ecommerce, some products that do not correspond to office furniture may differ from the warranty period specified by “JOIFA”.


For details, please check with us via ecommerce@okamura.com.sg. Even if it is within the warranty period, we will charge you for the following cases below:


  • If you cannot show the purchase history (purchase date, purchaser name)
  • Failure or damage of the product not used according to the instruction manual, product sticker label, etc. issued by our company.
  • Breakdown or damage of second-hand goods, transfer goods, personal purchases
  • Consumables (batteries, light bulbs, batteries, casters, leg ends and felt, elbow pads, etc.)
  • Failure or damage due to use or storage under abnormal environment (high temperature, high humidity, remarkable temperature change, etc.)
  • Difference in texture of natural materials (wood, leather, other) such as color, grain, knots, wrinkles, scratches
  • Differences in texture such as color, stitching, gloss, etc. between surface materials (textile, resin, paint, etc.)
  • Failure and damage caused by external factors (natural disaster, fire, abnormal voltage, etc.) that are not liable to our company
  • Discoloration, fading, abnormal noise, deformation, rust, mold, etc. due to wear and tear caused by normal use
  • Changes in the finished surface due to dirt such as hand dust and dust during use
  • Failure or damage due to movement / transportation after delivery
  • Operation sound of moving parts (reclining chair, etc.)
  • When used outside the home country


Disputed amounts

If you dispute the amount on your invoice, please call our hotline at 62247995 or email to ecommerce@okamura.com.sg.



The Company has taken reasonable steps to protect the information it holds from misuse and loss and from unauthorized access, modification or disclosure, and payments using the Online Payment Service are made through what the Company reasonably believes is a secure third party website.


However, you acknowledge and agree that Internet transmissions cannot be guaranteed to be entirely secure or private and any information provided by you (including card information) may be able to be read and/or intercepted by a third party. The Company shall have no liability for the interception and/or ‘hacking’ of any data or other unauthorized access to information provided by you for the purposes of utilizing the Online Payment Service.


The Company’s General Terms & Conditions of Sale

The General Terms & Conditions of Service set out below this paragraph are applicable to all products sold by the Company, including the Online Payment Service, and form part of the Online Payment Service Terms & Conditions.


This agreement is a contract between you (the “Customer”) and the Company only. A person who is not a party to this Agreement shall have no right under the Contracts (Right of Third Parties) Act (Cap. 53B) to enforce any of its terms.


The Customer agrees that it shall not use the Company’s services, including the Online Payment Service, for any unlawful purposes or to cause damage to any third party.


(Product related T&C)


Okamura Singapore