What are the safety measures done during delivery at this time?

To protect the wellbeing of our customers and Okamura employees, masks must be worn at all times and we will sanitize ourselves before entering customers’ house.

Frequently Asked Questions

Name: Okamura International Singapore Pte., Ltd
Address: 137 Cecil Street #01-01/04 Hengda Building, 069537, Singapore
Telephone: 6224 7995

When do we usually deliver?

Our delivery will happen during weekdays from 9am to 5pm (excluding public holidays).

I would like to test the product before purchase. Where can I do that?

Our showroom is open from Mondays to Fridays 9am to 5pm (excluding Public Holidays).

We accept Mastercard, Visa, JCB, Amex, Diners and Discover. Digital payment will be Alipay, Wechat, Grabpay and Paynow. Internet banking includes DBS, UOB, OCBC, Citibank and Standard Chartered. We do not accept cash on delivery.

How long does my order items arrive upon payment?

Lead time will be 9 to 12 weeks for usual shipment unless stated otherwise. Should there be a delay in shipment of item(s) due to unforeseen circumstances (Covid-19), Okamura Singapore seek your understanding on this and we will plan for the next nearest delivery schedule. For more information, please email us at sales@sg.okamura.com or call us at 6224 7995.

Am I able to purchase Okamura’s products not listed on ecommerce?

For more information, please email us at sales@sg.okamura.com or call us at 6224 7995.

Do you charge shipping?

No, we do not charge shipping fees.

Do you deliver out of Singapore?

At this time, we are only able to deliver within Singapore.

I would like to assemble the products on my own, is it possible?

Warranty only cover when the products are assembled by our installers.

How do I schedule a repair for my product?

Please ensure your product invoice is with you. You may contact our sales team by email to schedule the repair. Include both the invoice number and the serial number sticker, which can be found at the bottom of the product.

I purchased my Okamura product from a reseller. Is my purchase covered by the Okamura warranty?

Unfortunately, this will not be covered under the warranty as we are unable to confirm the condition and authenticity of the product parts.

What are covered in the warranty? How long is the warranty?

Please refer to [ Warranty ]

I have a change of mind and I would like to return my product.

There will be no cancellations, returns, refunds or exchange of items once payment had been processed.

How do I maintain the chairs?

Care and Maintenance

Please follow the cleaning, maintenance procedures provided below to maintain the quality of Okamura furniture. With regular care and maintenance, you can enjoy a long life of Okamura furniture with comfort.

Instruction to use and maintain

The key to long life is to retighten bolts and screws when they have worked loose. Make sure to retighten them early
Do not use the chair in areas where there is excessive steam or moisture. Exposure to moisture can cause metal parts to rust
If the chair gets wet, dry it with a soft cloth
If tea, coffee, detergent or chemicals are spilled on the chair, clean the area immediately to prevent permanent stains
Keep this manual handy for future reference
Your regular maintenance procedures will greatly extend the lifespan and quality of the chair
Do not attempt to disassemble the chair
If technical maintenance is needed, contact us at 6224 7995 or email us at sales@sg.okamura.com
Handling of the gas lift must only be carried out by technical personnel
Choose the right casters for the floor surface on which the chair will be used. Use hard casters on carpeting and soft casters on hard floors

Care

Regular Care

Regular maintenance is tip for long-life use
If found unstable due to loose bolts and screws, tighten them
Wipe the chair with a soft, dry cloth
Keep the chair free from dust and dirt

Procedures for cleaning a heavily soiled chair

Fabrics and Mesh

For stained part, use neutral detergent (1-3%) and completely remove detergent with dry soft cloth
For mesh and cushion parts, remove dust by tapping the cloth surface with brush or by using vacuum cleaner
Cushion part cannot be dry-cleaned therefore if it is exceptionally dirty, we would recommend to replace it
Before using a commercially available cleaner to clean the whole chair, do a small test on an area of the chair that will not be easily noticed to check for any discoloration
Avoid using shoe cream, thinner and benzine as they will cause damage

Leather

Wipe with a soft, dry cloth
Avoid using shoe cream, thinner and benzine as they will cause damage

Vinyl Leather

Use clean damp water or warm water on a cloth and wipe off the dirt, dry it immediately with dry cloth and let it dry for a while
If the stain hardens, use neutral detergent (1-3%) and completely remove detergent with dry soft cloth
Avoid using shoe cream, thinner and benzine as they will cause damage

Aluminum Parts

Wipe with a soft, dry cloth
For water mark or finger mark, immediately wipe off with dry cloth as leaving those marks will oxidize aluminum and the shine and finish will fade

Plastic Parts

Wipe with a soft, dry cloth
If the stain hardens, use neutral detergent (1-3%) and completely remove detergent with dry soft cloth