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Email Ussales@sg.okamura.com

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Frequently Asked Questions

To protect the wellbeing of our customers and Okamura employees, masks must be worn at all times and we will sanitize ourselves before entering customers’ house.

Our showroom is open from Mondays to Fridays 9am to 5pm (excluding Public Holidays).

We accept Mastercard, Visa, JCB, Amex, Diners and Discover. Digital payment will be Alipay, Wechat, Grabpay and Paynow. Internet banking includes DBS, UOB, OCBC, Citibank and Standard Chartered. We do not accept cash on delivery.

Lead time will be 9 to 12 weeks for usual shipment unless stated otherwise. Should there be a delay in shipment of item(s) due to unforeseen circumstances (Covid-19), Okamura Singapore seek your understanding on this and we will plan for the next nearest delivery schedule. For more information, please email us at sales@sg.okamura.com or call us at 6224 7995.

For more information, please email us at sales@sg.okamura.com or call us at 6224 7995.

No, we do not charge shipping fees.

At this time, we are only able to deliver within Singapore.

Warranty only cover when the products are assembled by our installers.

Please ensure your product invoice is with you. You may contact our sales team by email to schedule the repair. Include both the invoice number and the serial number sticker, which can be found at the bottom of the product.

Unfortunately, this will not be covered under the warranty as we are unable to confirm the condition and authenticity of the product parts.

Please refer to [ Warranty ]

There will be no cancellations, returns, refunds or exchange of items once payment had been processed.

Care and Maintenance

Please follow the cleaning, maintenance procedures provided below to maintain the quality of Okamura furniture. With regular care and maintenance, you can enjoy a long life of Okamura furniture with comfort.

 

Instruction to use and maintain

  • The key to long life is to retighten bolts and screws when they have worked loose. Make sure to retighten them early
  • Do not use the chair in areas where there is excessive steam or moisture. Exposure to moisture can cause metal parts to rust
  • If the chair gets wet, dry it with a soft cloth
  • If tea, coffee, detergent or chemicals are spilled on the chair, clean the area immediately to prevent permanent stains
  • Keep this manual handy for future reference
  • Your regular maintenance procedures will greatly extend the lifespan and quality of the chair
  • Do not attempt to disassemble the chair
  • If technical maintenance is needed, contact us at 6224 7995 or email us at sales@sg.okamura.com
  • Handling of the gas lift must only be carried out by technical personnel
  • Choose the right casters for the floor surface on which the chair will be used. Use hard casters on carpeting and soft casters on hard floors

 

Care

 

Regular Care
  • Regular maintenance is tip for long-life use
  • If found unstable due to loose bolts and screws, tighten them
  • Wipe the chair with a soft, dry cloth
  • Keep the chair free from dust and dirt

 

Procedures for cleaning a heavily soiled chair

Fabrics and Mesh

  • For stained part, use neutral detergent (1-3%) and completely remove detergent with dry soft cloth
  • For mesh and cushion parts, remove dust by tapping the cloth surface with brush or by using vacuum cleaner
  • Cushion part cannot be dry-cleaned therefore if it is exceptionally dirty, we would recommend to replace it
  • Before using a commercially available cleaner to clean the whole chair, do a small test on an area of the chair that will not be easily noticed to check for any discoloration
  • Avoid using shoe cream, thinner and benzine as they will cause damage

 

Leather

  • Wipe with a soft, dry cloth
  • Avoid using shoe cream, thinner and benzine as they will cause damage

 

Vinyl Leather

  • Use clean damp water or warm water on a cloth and wipe off the dirt, dry it immediately with dry cloth and let it dry for a while
  • If the stain hardens, use neutral detergent (1-3%) and completely remove detergent with dry soft cloth
  • Avoid using shoe cream, thinner and benzine as they will cause damage

 

Aluminum Parts

  • Wipe with a soft, dry cloth
  • For water mark or finger mark, immediately wipe off with dry cloth as leaving those marks will oxidize aluminum and the shine and finish will fade

 

Plastic Parts

  • Wipe with a soft, dry cloth
  • If the stain hardens, use neutral detergent (1-3%) and completely remove detergent with dry soft cloth
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