Frequently Asked Questions

To protect the wellbeing of our customers and Okamura employees, masks must be worn at all times and we will sanitize ourselves before entering customers’ house.

Our showroom is open from Mondays to Fridays 9am to 5pm (excluding Public Holidays). We encourage appointment to be made via https://okamura.com.sg/en/contact-us/

We accept Mastercard, Visa, JCB, Amex, Diners and Discover. Digital payment will be Alipay, Wechat, Grabpay and Paynow. Internet banking includes DBS, UOB, OCBC, Citibank and Standard Chartered. We do not accept cash on delivery.

Lead time will be 8 weeks for usual shipment. Should there be a delay in shipment of item(s) due to unforeseen circumstances (Covid-19), Okamura Singapore seek your understanding on this and we will plan for the next nearest delivery schedule.

   For more information, please email us at sales@okamura.com.sg or call us at 6224 7995.

No, we do not charge shipping fees.

At this time, we are only able to deliver within Singapore.

Warranty only cover when the products are assembled by our installers.

Please ensure your product invoice is with you. You may contact our sales team by email to schedule the repair. Include both the invoice number and the serial number sticker, which can be found at the bottom of the product.

Unfortunately, this will not be covered under the warranty as we are unable to confirm the condition and authenticity of the product parts.

OFFICE FURNITURE – PRODUCT SAFETY | WARRANTY PERIOD

We provide safe products based on “Office Furniture-Product Safety Standard Guidelines” of Japan Office Furniture Association (JOIFA). Unless otherwise specified, the warranty period of this product is 2 years, 3 years, and 5 years (from the date of customer purchase) for each of the three types when used under normal conditions. We will continue to pay more attention to product quality and safety. Please continue to use our products.?

 

Office Furniture-Guidelines for Product Safety Standards

Examples of defects and phenomena Warranty Period
Appearance / Surface Finish Discoloration of paint and resin parts, wear of discolored leather and cloth 2 years
Mechanism part / movable part Opening / closing of the drawer / slide mechanism door, lock, failure of the lifting mechanism, etc. 3 years
Structure Damage related to strength and structure 5 years

 

 

Working 24 hours a day, 7 days a week, or in harsh usage that is equivalent to this (firefighting, police, railways, surveillance rooms in various industries, security rooms, newspaper companies, TV stations, student dormitories, hospitals, etc.) There is no guarantee period. Thank you for your understanding.

 

The warranty period given above is based on the assumption that it will be used in a normal office in a normal working condition (about 8 hours a day).

 

The free warranty on furniture is generally premised on regular maintenance.
For example, when used for a long period of time, the wear and deterioration of moving parts may cause rattling of the doors of storage and lockers, and the casters (wheels) of office chairs may malfunction and lose their original functions. Please contact us for early inspection and repair after the warranty period has expired.

The owner of the product is responsible for inspection and repair after the warranty period ends.
Among the products listed in the ecommerce, some products that do not correspond to office furniture may differ from the warranty period specified by “JOIFA”.

For details, please check with us via ecommerce@okamura.com.sg. Even if it is within the warranty period, we will charge you for the following cases below:

 

  • If you cannot show the purchase history (purchase date, purchaser name)
  • Failure or damage of the product not used according to the instruction manual, product sticker label, etc. issued by our company.
  • Breakdown or damage of second-hand goods, transfer goods, personal purchases
  • Consumables (batteries, light bulbs, batteries, casters, leg ends and felt, elbow pads, etc.)
  • Failure or damage due to use or storage under abnormal environment (high temperature, high humidity, remarkable temperature change, etc.)
  • Difference in texture of natural materials (wood, leather, other) such as color, grain, knots, wrinkles, scratches
  • Differences in texture such as color, stitching, gloss, etc. between surface materials (textile, resin, paint, etc.)
  • Failure and damage caused by external factors (natural disaster, fire, abnormal voltage, etc.) that are not liable to our company
  • Discoloration, fading, abnormal noise, deformation, rust, mold, etc. due to wear and tear caused by normal use
  • Changes in the finished surface due to dirt such as hand dust and dust during use
  • Failure or damage due to movement / transportation after delivery
  • Operation sound of moving parts (reclining chair, etc.)
  • When used outside the home country

 

There will be no cancellations, returns, refunds or exchange of items once payment had been processed.

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